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Terms & Conditions

GENERAL

These terms and conditions govern the use of the Broadbent & Dunn website at www.broadbent-dunn.com. Broadbent & Dunn is committed to providing a secure shopping experience. Please also view our Delivery, Returns, Refund and Privacy policies, which do not affect your statutory rights. If you have any queries regarding any of our policies please send an e-mail to music@broadbent-dunn.com or post a letter to Broadbent & Dunn, 66 Nursery Lane, Whitfield, Dover, Kent, CT16 3EX, and we will reply to you within 5 working days. All content on this website is the property of Broadbent & Dunn, its licensors and technology providers. All rights are hereby reserved. Permission is granted to copy and print portions of this website for the sole purpose of placing an order with Broadbent & Dunn Ltd. Any other use of materials on this website is strictly prohibited.

ORDERS

Your order on our website will be accepted by us and a contract formed between us. We aim to ship all items within five working days of receiving your order, although we cannot always guarantee this. For all orders, the delivery charge will be based on the overall weight of the products in the basket and the country of destination. Shipments outside the European Union (EU) may be subject to local import charges and taxes, which are the responsibility of the purchaser. All payments and invoices are made in Pounds Sterling (the US$ amounts shown are for comparison purposes only). Your bank or payment card issuer will convert your payment into your own currency. Price and availability information displayed on the broadbent-dunn.com website are subject to change without notice.

AVAILABILITY

The majority of titles displayed at the broadbent-dunn.com website are held in stock by us. For any item not in stock we will try to obtain it and despatch it within the time indicated on the Product Page, but there may be instances outside of our control that may cause a delay. If we are not able to despatch an item within the timeframe indicted on the Product Page you will be notified within five working days of receipt of your order and asked if you wish to cancel or accept the delay. If you choose to cancel you will be refunded in full.

RESTRICTED ITEMS

Due to certain selling and copyright restrictions some products are not for sale in all countries. These restrictions are, where possible, indicated against the product. Items ordered from restricted countries will not be processed. Broadbent & Dunn will contact you should such an order be received.

DELIVERY

Items are usually despatched within five working days (Monday-Friday) after the order has been received. Orders within the UK are despatched by Royal Mail first class post. Overseas orders are despatched by Royal Mail airmail. Orders despatched to Europe take between 3 and 5 days to arrive and orders despatched to the Rest of the World take between 5 and 7 days to arrive. Large orders will be split into more than one smaller package to keep costs to a minimum. For express or trackable delivery services please contact us. You are responsible for your order once the package arrives at the supplied delivery address. We cannot be held responsible for goods that do not arrive with the customer due to errors made by the customer when entering address details.

RETURNS POLICY

Goods purchased from Broadbent & Dunn are not sold on a trial basis. We only accept return of goods we may send to you in error, or goods faulty or damaged on receipt. Notification via e-mail to music@broadbent-dunn.com of damaged or faulty goods must be made within 7 days of receiving the item, quoting your order reference. On receipt of the returned item we will send you a full refund within 7 working days for the price paid, including all delivery charges.??The exception to this policy applies only with regards to the Classic String Quartet Collection, whereby if a customer orders in error a score only instead of a set of parts only, an exchange will be arranged with the customer being required to pay the difference in the price of the exchanged item, as well as all related shipping costs. Notification via e-mail to music@broadbent-dunn.com of an exchange request must be made within 7 days of receiving the item, quoting your order reference. The customer is responsible for the safe return to Broadbent & Dunn of the item to be exchanged.??This returns policy does not affect your statutory rights.

YOUR PROFILE

By registering your details on this website you agree that we will create a Profile for you. You agree that you are responsible for maintaining the confidentiality of your user name and password and for restricting access to your computer while you are logged in. You agree to accept responsibility for all activities that occur through your Profile’s username and password. For full details of what personal data we collect and how we use it, please see our Privacy Policy.

DISCLAIMER

To the fullest extent permitted at law, Broadbent & Dunn is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this website including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition Broadbent & Dunn does not represent or warrant that the information accessible via this website is accurate, complete or current. Broadbent & Dunn constantly maintains this website to keep it up to date and free from errors. However, from time to time errors in product information and pricing may occur. If you place an order for an item with an erroneous price via our website we will make contact with you before we accept the order and update/correct the erroneous details as required. You will then have the option of cancelling the order in its entirety, or confirming the order based on the corrected information we have given you. If, for whatever reason, we cannot make contact with you, the order will be treated as cancelled and you will be refunded in full. Broadbent & Dunn aims to provide accurate imagery, however images and photos on broadbent-dunn.com are for illustration purposes only and so may not necessarily match the exact appearance of products and services. Except as specifically stated on this website, to the fullest extent permitted at law, neither Broadbent & Dunn nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this website. This is a comprehensive limitation of liability that applies to all damages or losses of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.? ?Broadbent & Dunn will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights. By accessing, browsing or otherwise using this website by any means, including shopping at broadbent-dunn.com or registering your details with us to receive email or other services you are agreeing to be legally bound by these terms as they may be modified from time to time.

GOVERNING LAW

By using the Broadbent & Dunn website, including the purchase of any products, you agree that these Terms are governed by and construed in accordance with the laws of England. You also agree that the English Courts shall have exclusive jurisdiction over any dispute which may arise in connection with these Terms or your use of this website and its content.?